Terms & Conditions
Your commitment to us
General terms
Social Media competitions terms
Online security terms
Prices terms
The description and price of items you order will be shown on the Joby Carter T/A Carters Entertainment Ltd website at the time you place your order. Prices are in UK sterling and are inclusive of any applicable taxes, once we have received payment in full there will be no further charges or changes to the price of your order.
In line with market values prices are subject to change without notification. The management reserves the right to alter, withdraw or change the price of any advertised products, services or facility without prior notice.
We accept most major credit and debit cards in partnership with our payment gateway.
Limitation of liability terms
The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.
Joby Carter T/A Carters Entertainment Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond their reasonable control including and without limitation to Internet and communication outages, fire, flood, war or Act of God, postal/courier strike action, attempted delivery failures by our courier resulting in your order being returned to us once it has been fulfilled and dispatched.
All refund requests must be made in writing to admin@jobycarter.com within 7 days from the date of delivery.
Severance terms
Cancellations of online orders terms
Workshops and courses terms
Courses are booked on a first-come first-served basis. You must have completed the booking form/followed the checkout process and paid the fee in full in order to be confirmed on a course. We require a minimum of 10 people to make the course viable, if the course is under-subscribed we will offer you a place on another course or, at our own discretion, we will offer a full refund.
To be eligible to attend Jobys three day refresher you must have completed Jobys five day signwriting course, by booking a space on the three day refresher you agree that you have previously attended the five day course with Joby.
Workshops and Courses Transfer Policy
If you are no longer able to attend a booked course you are able to nominate another person to attend the same course date in your place. This can be arranged up to 14 days before the course start date and will not incur any charges.
If you can no longer attend the booked course and would like to transfer to the same course on a different date, there is an admin fee applicable of £50.00. The transfer can only be processed and/or approved if there is sufficient space available on the requested new date. Please note you may only transfer your booking once, no further refunds, cancellation or transfers are permitted, and the full sum of the course will be forfeited. You can still nominate another person to attend the course in your place up to 14 days before the course start date without incurring further charges.
Workshops and courses cancellation and refund policy
To cancel a course booking you must inform us by email to: admin@jobycarter.com
If you wish to cancel your place on a course before the commencement of your chosen course we will refund you 90% of the fee UNLESS
- You cancel within 15 and 28 days before the commencement of the course in which case you will be entitled to 50% of the fees paid or;
- You cancel within 14 days before the commencement of the course in which case you are not entitled to a refund.
Virtual courses terms
Virtual course transfer, cancellation and refund policy
Transfers, if you are no longer able to attend a booked course and you are able to nominate another person to attend the same course date in your place this can be arranged up to 14 days before the course start date and will not incur any charges.
If you can no longer attend the booked course and would like to transfer to the same course on a different date there is an admin fee applicable of £25.00. The transfer can only be processed and/or approved if there is sufficient space available on the requested new date Please note you may only transfer your booking once.
Cancellations received within 14 days of booking your place on the course will receive a full refund. To cancel a course booking you must inform us by email to: admin@jobycarter.com
Cancellations requested after the 14-day cancellation period will receive no refund as you will be provided recordings of the live virtual workshop.