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Privacy Notice

Joby Carter Privacy Notice
Last updated: 8th November 2023

In line with the requirements of the General Data Protection Regulations (GDPR) we are providing advice on how we use your information that is stored within our databases and membership information records.

1. Keeping the information we hold up to date

It’s important that you advise us of any changes to your situation, contact or personal details as soon as practicably possible, this will enable us to manage and protect your personal information and communicate with you safely and quickly (for example, if a booked event had to be cancelled due to unforeseen circumstances).

Please advise us straight away if any of your details change. We will contact you using the most recent postal address, email address or phone number you have given to us. If you do not advise us promptly about a change in your details, you may not receive information that could be important.

2. How we use your information

We may use any information you give us about yourself and others to:

  • Prevent and detect crime
  • Develop, test and improve our products and services
  • Conduct market research and product analysis
  • Provide you with marketing material
  • Run events and promotional activities

We treat all information we hold about you as private and confidential. We will not reveal any personal details or details concerning your membership to anyone not connected with Joby Carter, unless:

  • You ask us to reveal the information, or we have your permission to do so
  • We are required or permitted to do so by law
  • It is required by law enforcement, fraud prevention, credit reference agencies
  • There is a duty to the public to reveal the information e.g. to other government bodies, tax authorities or regulatory bodies

From time to time we may change the way we use our customer information. Where we believe that our contacts may not reasonably expect such a change we will advise you accordingly.

If you do not object to the change within 60 days of us advising you, we will consider you to have agreed to that change.

We would like to keep you up to date with information about Joby Carter activities, products and services which we think might interest you. If you do not wish to receive this information, you can contact us using the details at the end of this document. You can also unsubscribe on our mailing lists and e-bulletins.

3. If you need to know more

Customer information may be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures. If you would like a copy of the information we hold in relation to you, you can make a Data Subject Access Request under the Data Protection Act.

Please write to:

The Data Protection Officer, Carters Entertainment Ltd T/A Joby Carter, Carters Yard, White Waltham Maidenhead Berkshire SL6 3JF

Please sign your request and include your full name and postal address.

There may be a small charge for this service – if so, we will make this clear in correspondence with you.

If you need to contact us for any further information, please don’t hesitate; email: alternatively you can write to us at Carters Entertainment Ltd T/A Joby Carter, Carters Yard, White Waltham Maidenhead Berkshire SL6 3JF