Delivery & Returns Information
Ordering products from our online shop
Delivery UK
Standard postage is £4.95 to UK addresses with free postage on orders over £50. If an item you have ordered is out of stock we will contact you as soon as possible and offer a revised delivery date or a refund.
Orders placed Monday to Friday are usually processed within 48 hours and will be delivered to you within 5 working days via Royal Mail Tracked48 Parcels postage service. Orders placed after 5pm and on weekends and bank holidays will be processed the next working day. Some UK destinations may take a little longer (including Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands). If you place your order after 3pm on Friday, this will be processed on the following Monday (excluding Bank Holidays, in which case it will be processed on the next working day).
Delivery International
| 0 – 500g | 501g – 1000g | 1001 – 2000g | |
| Europe | £11.68 | £12.58 | £13.66 |
| Zone 1 | £16.25 | £18.65 | £24.70 |
| Zone 2 | £20.50 | £26.45 | £29.75 |
| Zone 3 | £18.40 | £24.30 | £30.41 |
If you want to purchase a heavier item or need express delivery to Europe or beyond please contact us via email so we can work out the best option. Orders needing to be sent to Europe and beyond may take longer.
International Zones –
Europe
Includes the following countries
| Albania | Denmark (EU) | Kyrgyzstan | Russia |
| Andorra | Estonia (EU) | Latvia (EU) | San Marino |
| Armenia | Faroe Islands | Liechtenstein | Serbia |
| Austria (EU) | Finland (EU) | Lithuania (EU) | Slovakia (EU) |
| Azerbaijan | France (EU) | Luxembourg (EU) | Slovenia (EU) |
| Azores (EU) | Georgia | Macedonia | Spain (EU) |
| Balearic Islands (EU) | Germany (EU) | Madeira (EU) | Sweden (EU) |
| Belarus | Gibraltar (EU) | Malta (EU) | Switzerland |
| Belgium (EU) | Greece (EU) | Moldova | Tajikistan |
| Bosnia Herzegovina | Greenland | Monaco (EU) | Turkey |
| Bulgaria (EU) | Hungary (EU) | Montenegro | Turkmenistan |
| Canary Islands | Iceland | Netherlands (EU) | Ukraine |
| Corsica (EU) | Irish Republic (EU) | Norway | Ubekistan |
| Croatia (EU) | Italy (EU) | Poland (EU) | Vatican City State |
| Cyprus (EU) | Kazakhstan | Portugal (EU) | |
| Czech Republic (EU) | Kosovo | Romania (EU) |
Zone 1
Covers all countries, not defined as being in Europe or Zone 2; it generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
Zone 2
Includes the following territories
| Australia | Belau | British Indian Ocean Territory | Christmas Island (Indian Ocean) |
| Christmas Island (Pacific Ocean) | Cocos Islands | Cook Island | Coral Sea Island |
| Fiji | French Polynesia | French South Antarctic Territory | Keeling |
| Kiribati | Macao | Nauru Island | New Caledonia |
| New Zealand | New Zealand Antarctic Territory | Niue Island | Norfolk Island |
| Norwegian Antarctic Territory | Papua New Guinea | People’s Democratic Republic of Laos | Pitcairn Island |
| Republic of Singapore | Solomon Islands | Tahiti | Tokelau Islands |
| Tonga | Tuvalu | US Samoa | Western Samoa |
Zone 3
This zone covers the USA.
P.O. BOX DELIVERIES
Please be aware if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.
If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: ‘I am happy to accept liability for my order being delivered to a PO Box address.
Returns
We check each order before it leaves the yard but, if you have received an item which you believe to be faulty, please contact us as soon as possible by email: admin@jobycarter.com so we can discuss the options with you.
If you have changed your mind about something you ordered, you can return the item to us within 14 days of receiving the item. Please ensure that the item is packaged securely (and ideally in the original packaging). Please also ensure you provide your order number so we can locate your order and process any exchanges and/or refunds, without this we may not be able to locate your order in our system.
You will need to cover the costs of returning the item to us and should send the item with tracking information or get a proof of posting postage from the Post Office. We are not liable for items that are lost in transit when returning them to us.
Items that are returned to sender as a result of non-collection from collection points/depots or items that are sent to addresses that were supplied incorrectly to us at the time of purchase will incur additional charges to be re-delivered to you a second time and will not be vaild for a refund.
Collection Only Items
Some hand painted signs are sold on a collection only basis, this will be made clear on the product listing in the shipping information section of the product, if you would like to arrange shipping please get in touch with us via email and we can advise of the dimensions and weight to allow you to obtain a quote, this will be at your own cost.