Privacy Notice
Joby Carter Privacy Notice
Last updated: 1st December 2025
Carters Entertainment Ltd t/a Joby Carter understands that your privacy is important to you and that you care about how your Personal Data is used and shared online. We respect and value the privacy of everyone who visits this website, https://jobycarter.com/ (“Our Site”) and will only collect and use Personal Data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. It explains how We handle your Personal Data.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site;
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“Data Protection Legislation” |
means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder); the Data (Use and Access) Act 2025; and the Privacy and Electronic Communications Regulations 2003 as amended; |
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“Personal Data”
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means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means Personal Data that you give to
Us
via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Legislation; and
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“We/Us/Our”
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means Carters Entertainment Limited t/a Joby Carter a company registered in England under company number 04330842 and whose registered office address is 2c Arragon Gardens, London, England, SW16 5LX.
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2. information about us
Our Site https://jobycarter.com/ is owned and/or operated by Us.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4. Your Rights
a. As a data subject, you have the following rights under the Data Protection Legislation, which this Policy and Our use of Personal Data have been designed to uphold:
i. The right to be informed about Our collection and use of Personal Data;
ii. The right of access to the Personal Data We hold about you (see section 12);
iii. The right to rectification if any Personal Data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
iv. The right to be forgotten – i.e., the right to ask Us to delete any Personal Data We hold about you (We only hold your Personal Data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
v. The right to restrict (i.e., prevent) the processing of your Personal Data;
vi. The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);
vii. The right to object to Us using your Personal Data for particular purposes; and
viii. Rights with respect to automated decision making and profiling.
b. If you have any concerns about how We collect or use your personal data, We encourage you to contact Us in the first instance using the details in section 13 so that We can try to resolve the issue. We aim to respond to all complaints within 30 days. Where your concern is complex or requires more time, We will let you know and keep you updated on progress. If you are not satisfied with Our response, or if you would prefer not to speak to Us first, you can contact the UK’s data protection authority: Information Commissioner’s Office (ICO) www.ico.org.uk.
c. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-Personal Data (please also see our separate Cookie Policy: https://jobycarter.com/cookie-policy/ ):
a. name;
b. contact information such as email addresses, postal addresses and telephone numbers;
c. payment information such as credit or debit cards which shall be processed by a third-party payment processor and stored anonymously; and
d. demographic information such as post code, preferences and interests.
6 How Do We Use Your Data?
b. Our use of your Personal Data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your Personal Data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
i. Providing and managing your Account;
ii. Providing and managing your access to Our Site;
iii. Personalising and tailoring your experience on Our Site;
iv. Supplying Our services and products to you (please note that We require your Personal Data in order to enter into a contract with you);
v. Personalising and tailoring Our services and products for you;
vi. Replying to emails from you;
vii. Market research; and
viii. Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience.
c. You have the right to withdraw your consent to Us using your Personal Data at any time, and to request that We delete it.
d. We do not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
i. We will retain your contact details for as long as we contract with you and for 72 months thereafter;
ii. We will retain your contact details for 24 months if you have enquired about our products or services and thereafter, they will be deleted;
iii. If you sign up to Our mailing list, We will retain your personal data for as long as you consent to receive emails and marketing material from us. You can unsubscribe at any time and We will remove you from Our mailing list and thereafter We will delete your details; and
iv. We will retain your financial information for as long as we contract with you and, thereafter, for the permitted period of time required by law.
e. We sometimes use AI tools to support the delivery of our services, including tasks such as content generation, summarising information, for communication such as notetaking, or generating drafts. Where these tools process personal data, we ensure that appropriate safeguards are in place. We only use reputable providers who meet the requirements of the UK GDPR and/or EU GDPR, depending on the nature and location of the processing. We do not allow AI tools to retain or reuse personal data for training or development purposes. All AI-assisted outputs are reviewed by a human before being finalised.
7. How and Where Do We Store Your Data?
b. We will store some of your Personal Data in the UK. This means that it will be fully protected under the UK’s Data Protection Legislation.
c. We will store some of your Personal Data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your Personal Data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of Personal Data to the EEA from the UK are permitted without additional safeguards.
d. We may store some or all of your Personal Data in countries outside of the UK and EEA. These are known as “third countries”. When We do, We ensure that appropriate safeguards are in place to protect your data. These safeguards include ensuring that the level of protection in the destination country is not materially lower than that required under the Data Protection Legislation.
e. We use the following third-party software and some of your data may be stored on their servers:
i. Microsoft Outlook email servers;
ii. Microsoft Cloud storage; and
iii. WooCommerce;
iv. Stripe;
v. Zoom;
vi. Ship Station; and
vii. Mailchimp.
f. Steps We take to secure and protect your data include:
i. All devices and computers that We store your data on are password protected;
ii. All devices and computers that We use to store your data have built-in security features or third party anti-virus software and are constantly updated to the most recent operating system; and
iii. We only store your data on computers and devices owned by Us. We also use Contractors who may store Our data on their computers, servers and any such cloud storage they may access. We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
8. Do We Share Your Data?
b. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
c. We may sometimes use third party data processors that are located outside of the United Kingdom and European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any Personal Data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK under the Data Protection Legislation including:
i. Using Standard Contractual Clauses “SCCs” as a mechanism to safely process data outside of the UK and EEA to third countries which have not been granted adequacy; or
ii. Is a Country that has been granted adequacy which confirms its data protection legislation is adequate to safeguard data processing.
d. In certain circumstances, We may be legally required to share certain data held by Us, which may include your Personal Data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
e. Some parts of Our Site allow visitors to leave comments, such as Our blog page. If you do leave a comment and disclose your personal data within that comment, please be aware that any other visitors are able to see that information. You therefore do this at your own risk and we have no control of the personal data in that instance.
9. What Happens If Our Business Changes Hands?
b. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
10. How Can You Control Your Data?
b. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
a. You may access Our Site without providing any data at all.
b. You may restrict Our use of Cookies. For more information, see our Cookie Policy: https://jobycarter.com/cookie-policy/.