Frequently Asked Questions
Ordering

Can I buy your art supplies and gifts in person at your workshop?

We primarily sell online. Our workshop shop at Unit 18 Rockhaven Business Centre, Gravenchon Way, Street, Somerset BA16 0HW is open to visitors on our Open Days and to students attending Joby’s courses.

If there is something you need outside these times, please email admin@jobycarter.com and we may be able to help.

Can you sign things that I have bought from you, like books and posters? 

We do not offer this service via our online store. You can request a signature from Joby if you purchase a product when you attend a course or an event with Joby, subject to his availability.

Can I buy your limited edition prints elsewhere? 

No, limited edition prints are only available online while stock lasts.

Delivery & Returns

How much does delivery cost?

We send the majority of our items via Royal Mail tracked 48 as this gives the best protection to you and us.

Standard postage is £4.95 to UK addresses.

For paint shipping and non-UK orders you can read more here.

If an item you have ordered is out of stock we will contact you as soon as possible and offer a revised delivery date or a refund.

Can I amend my online order?

Unfortunately once you have placed your order online we are unable to amend or cancel it.

Where is my parcel?

Once your order has been processed you will receive an automated email containing your tracking link.

Orders placed Monday to Friday are usually processed within two working days and will then be delivered to you within 5 working days.

Can I return an item if I change my mind?

Once the 14-day cooling-off period has passed, we cannot accept change-of-mind returns.

This does not affect your rights if an item arrives damaged or faulty.

Return postage must be paid by the buyer unless the item arrived damaged or faulty.

Courses

Can I amend my course booking?

Under exceptional circumstances we can accept requests to amend your booking for a course, but this is subject to availability and may incur an admin fee or may mean that you only recieve a partial refund. Please refer to our terms and conditions then contact us to discuss this futher.

Do you offer one-to-one training or apprenticeships?

No, not at present.

Joby’s courses are a great way to see if you have the necesssary skills to become a signwriter – check out our courses page to find out more.

Do you have a waiting list for courses?

Spaces occasionally become available on courses but they can often be quite last minute so if you are going to join the list please bear this in mind.

If a course is sold out, simply click the ‘Join the Waitlist’ button on the course page and enter your email address. We’ll then let you know if a place becomes available.

Where are the courses held?

Courses and workshops take place in Street, Somerset.

Address: Unit 18 Rockhaven Business Centre, Gravenchon Way, Street, BA16 0HW

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There is limited parking at the workshop, and we prioritise disabled parking. Please get in touch if this is you.

Please be aware that all neighbouring units are occupied businesses, so do not park in their allocated spaces. Parking is available in the surrounding area, but we kindly ask that you park considerately and avoid blocking entrances, access or other businesses.

Please be aware that Joby’s dog Goofy is usually in the workshop while Joby is hosting a course. If you have any concerns regarding this please contact us as soon as possible: admin@jobycarter.com. 

Where is the nearest train station/bus stop/airport to your course? 

25 miles from Bristol Airport

28 miles from Bristol Temple Meads Train station

13 miles from Castle Cary Train station

5min walk from Bus Stop at Sainsburys Street

Do you teach in other places, not just England?

At the moment just in England but Joby Carter would consider travelling for the right teaching opportunity. 

If you have any suggestions or would like him to teach where you are, please get in touch.

What is a Letterheads meet up? 

‘Letterheads’ are a group of signwriters of all abilities and experience who meet up to share knowledge and inspiration.

Events take place around the UK and the world.

Do you offer finance on courses? 

We don’t offer finance directly. However, a range of payment options may be available at checkout, depending on your location.

The options shown at checkout are the payment methods currently available to you.

How many people are in the courses with me? 

  • 5-Day Signwriting Course 15 students
  • Fairground Art 12 students
  • Lining & Coach Lining 12 students
  • Coach Painting & Preparation 8 students
  • 2-Day Gilding Course 6 students

*numbers are subject to change

Can I learn to signwrite if I am left handed?

Yes! We have had a number of left handed students in the past.

While some aspects are not as easy as being right handed, it’s definitely possible and Joby has experience teaching left handed people so you are in safe hands.

Working with Joby

Can I commission you to create something bespoke?

Joby is not currently taking on any new commissions and is fully booked. The only opportunity to have a bespoke sign painted by Joby is at one of his Open Days or Events.

Joby has worked with many high end clients including Jools Holland, the Brit Awards and English National Opera.

Will you come and do a talk at my place of work/party/university/exhibitions?

Potentially, it depends on the location, whether you are able to pay a fee/cover travel expenses and Joby’s diary availability.

In the past Joby has held talks at Birmingham University, Reading University, Amersham WI and others.

Do you work with film, television, production and photoshoots?

Yes, Joby has experience working in the film, television, production and photoshoot industries.

For more information take a look at his press page.

Get in touch

Have questions about your order, or a general enquiry?